Contact Information

Headquarters

120 Broadway, 31st Floor,
New York, NY 10271
Phone: (212) 655-2000
Toll Free: (877) 490-0049

Executive Team

Branch Contact Information

Customer Service and Claims

Billing and Payment Inquiries: (877) 883-6599 or personalcs@twrgrp.com for Personal Lines and customerservice@twrgrp.com for Commercial Lines
Claims First Report Phone Line: (888) 856-5522
Claims First Report Fax: (888) 291-6262
Claims General Inquiry: (888) 856-5522 or twrclaims@twrgrp.com
Premium Audit Inquiries: premiumaudit@twrgrp.com
Workers Compensation Compliance: wccrits@twrgrp.com
Policy and Endorsement Inquiries: (877) 883-6599 or personalcs@twrgrp.com for Personal Lines and customerservice@twrgrp.com for Commercial Lines
Agent Loss Run Requests: lossruncontrol@twrgrp.com
Technical Assistance: (877) 897-4774 or esupport@twrgrp.com
Producer Appointment: agencyservices@twrgrp.com
Additional Information: Fax: (212) 655-2070 and E-mail: info@twrgrp.com

Media Inquiries

Elliot S. Orol, Senior Vice President, General Counsel and Secretary: (212) 655-4001


Tower Ethics Hotline: 888-259-8532

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