Tower is available 24 hours a day, 7 days a week, 365 days a year —- as accidents and losses can occur anytime. With our After-Hours Claims Reporting Program, you won't have to wait until tomorrow to report your claim. We’re here to help now.

Your claim will be processed immediately and a claims representative will contact you as soon as possible to assist you and explain the claims process.

Reporting A Loss
When reporting a loss, please have the following information available whether you report by phone, fax, or email:

• Date of loss
• Policy Number
• Name of Insured
• Description of what occurred
• Contact information for insured
• Names and addresses of the other parties involved
• Witnesses to the event

BY PHONE
To report a claim by phone:
Call 1-888-856- 5522

BY FAX
To report a claim by fax:
Fax to our First Report fax line at 1-212-655-1036
Please include the information about your loss as outlined above.

BY EMAIL
E-mail your claim to our First Report of loss mailbox at firstreports@twrgrp.com
Please include the information about your loss as outlined above.
You may wish to report your claim to your insurance agent or broker rather than directly to our office. You are welcome to do this, or to report the loss to both of us.

FRAUD WARNING
Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading,information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and may be subject to civil penalties and criminal prosecution.